This policy aims to outline your rights and our obligations in relation to returns and refunds for products purchased through our website, https://www.sscustomsqld.com.au. Please read this policy carefully to understand your rights and the procedures to follow in case you are not satisfied with your purchase.

    Consumer Guarantees

Under the Australian Consumer Law (ACL), you are entitled to certain guarantees when purchasing goods from a business. These guarantees include that the goods are of acceptable quality, fit for their intended purpose, match their description, and are supported by any representations or warranties made.

If our products do not meet these guarantees, you have rights to a remedy, which may include repair, replacement, or refund.

    Faulty or Defective Products

If you receive a product that is faulty or defective, please contact us as soon as possible.

We will assess the issue and, if it falls within the consumer guarantees provided by the ACL, we will offer you a repair, replacement, or refund at our discretion.

Proof of purchase, such as an order confirmation or receipt is required.

    Return Process

If you need to return a product, please contact us within a reasonable timeframe, preferably within 14 days of receiving the product.

We will provide you with instructions on how to return the product, including the appropriate address for the return.

The returned product must be in its original condition, unused, and in its original packaging.

You are responsible for the cost of return shipping.

    Refunds

Refunds will be issued using the same method of payment used for the original purchase, unless otherwise agreed upon.

Refunds will be processed promptly upon receipt and inspection of the returned product, and in compliance with our obligations under the ACL.

Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.

    Exclusions

This policy does not apply to products that have been damaged due to misuse, abuse, or negligence on your part.

It also does not cover damage caused by accidents, improper installation, or unauthorized modifications.

    Contact Information

If you have any questions or need further assistance regarding our return and refund policy, please contact us at:

Email: sales@sscustomsqld.com.au

Phone: 0430129897

We are committed to ensuring your satisfaction and complying with the ACL's consumer guarantees.

Approved by: Dallas Wynne

17/06/2023