Contact
Write to [email protected]. A figure on this page that no longer matches the operator's own cashier screen is the message we want most, and it goes to the front of the queue.
Three details turn a report into a re-check: the brand, the date it happened to you, and a screenshot of the screen that disagrees with us. Without them we can only re-read the terms; with them we can see what changed and when.
Expect an answer inside two working days, in English. What we cannot do is act for you: we hold no account with any operator, we give no legal advice, and we settle no dispute. Where the licensing regulator runs a complaints channel, we will tell you where to find it.